IT Leader with 12+ years of experience developing and maintaining business systems and processes. Experienced with both on-premises and cloud system management, I strive to build efficient foundations that help businesses scale. I'm always learning and confident in my ability to step into any challenge and quickly adapt.
Maintain business operations and build toward the future while leading the help desk, security & compliance and system administration workstreams with continuous process improvement.
Highlights:
- Proposed technology advancements to company leadership and assisted with the development of a 5 year technology roadmap to match the scale of company growth and align with projected goals.
- Implemented fiscally responsible licensing and infrastructure changes while also optimizing our utilized technologies.
- Played a key role in performing due diligence and technical lift for the acquisition of a company as well as the divestiture of a subsidiary company.
- Lead projects large and small through sprint-based work across several teams with critical impact.
- Responsible for vendor, contractor and partner management as well as all Information Technology expenses.
Maintain and develop business systems and processes, while also resolving user and system issues to ensure stability and dependability.
Highlights:
- Manage day to day operations within a multitude of applications and environments between several physical locations and the cloud for an international workforce.
- Migration of local domain functions and workloads to Azure cloud offerings, while preparing the framework for a zero-trust environment by integrating Azure & Okta SSO and IDP solutions.
- Implemented Intune with conditional access policies for better remote management of company assets and data to allow for more secure WFH capabilities.
- Replaced local device imaging solution with cloud-based AutoPilot program that allows for secure configuration and remote administration.
- Responsible for all physical, virtual and cloud-based servers, networking and assets. This includes the entire lifecycle of architecture and design, as well as implementation and configuration all the way through to support, backups and maintenance.
Strong focus on defining, creating, documenting, deploying and maintaining IT processes. Many opportunities to combine and streamline procedures utilized by both parent and child company.
Highlights:
- Involved with the integration of Discovery Benefits under the Wex family of companies as a critical technical resource.
- Maintained and extended previously developed in-house applications to provide utility across domains while adhering to different audit requirements.
- At a larger scope than before, designed and administered automation solutions, Azure & O365 administration, Okta, G Suite, VMware VM's, ticketing system, SCCM/WSUS/File servers, group policy, application packaging/deployment, and standardized OS solutions.
- SOC1/SOC2/SOX audit involvement, vendor and license management, trained and mentored new and existing staff, created process documentation.
Brought in to enhance the experience with Information Technology for team members and the company.
Highlights:
- Developed various in-house applications including automation of user onboarding and termination, role based access control, service desk tools and standardized computer deployment.
- Created automation and process changes that brought about a dramatic improvement to customer interactions and contributed to attaining SLA goals. Select processes realized an 80% - 95% reduction in time required.
- Strong working experience with domain administration, SCCM administration, Exchange management, Skype for Business management, Powershell, Enterprise security, Office and Creative applications, accounting applications, Citrix management, Cisco networking, Cisco ISE, Mitel applications, HIPAA compliance, etc.
- Designed and administered automation solutions, SCCM/WSUS/File servers, group policy, application packaging/deployment, and standardized OS solutions.
- SOC1/SOC2 audit involvement, vendor and license management, trained and mentored new and existing staff, created process documentation.
User support and team member escalation path for the Midwest region along with networking, hardware and software fixes.
Highlights:
- Developed various in house applications including service desk tools and standardized computer deployment.
- Was the on-site lead for a large team in the preparation and launch of a new hospital.
- Efficiently managed and provided technical support for over a dozen locations.
- Strong experience with Domain administration, SCCM administration, Enterprise security, Windows server management, Office and Creative applications, Meditech, EPIC, Citrix management, Cisco UCM, Cisco Networking, HIPAA compliance, etc.
Daily support for multiple locations along with networking, hardware and software fixes. Responsible for company servers and network.
Highlights:
- Experience with a quick growth startup that had evolving needs and responsibilities.
- Had the opportunity to materialize IT procedures from design to implementation in a fresh environment.
- Experience with Domain administration, Exchange management, Office and Creative applications, CAD, Accounting applications, Cisco Networking, vendor and license management, etc.
For educational purposes, I maintain a home network that allows me to test and utilize enterprise software.
Highlights:
- Virtualized environment running on top of a multi-node Proxmox cluster.
- Separate Windows and Linux server stacks.
- Domain controllers, DNS servers, SCCM server, SQL servers, VPN server, replicated file servers, many other virtual servers and Kubernetes/Docker containers.
- Automation in place for frequent tasks and monitoring of systems, usually achieved with Powershell, Bash or Python.
A hobby that has brought about experience in precise 3D design, modeling and production.
Highlights:
- Printer farm running through VM's on Linux stack, with remote access, remote control and live video feed.
- Mechanical and script-based capture and automated production of timelapse media.
- Opportunities to create personalized occupational and physical therapy tools as well as accessibility items for children with special needs - shoutout to Makers Making Change!