Global Information Technology Director
Momentus Technologies
Oversee the daily operations of a globally distributed team while developing and executing strategic initiatives to optimize technology, reduce costs, and ensure high-quality service delivery across a remote, global organization.
Highlights:
- Spearheaded the organization's transition from on-premise infrastructure to a fully integrated cloud environment, driving operational efficiency, scalability and enhanced security across all systems.
- Designed and implemented a new ticketing system for internal teams, streamlining processes, reducing ticket resolution times, and improving SLA adherence, while boosting customer satisfaction scores and driving greater ticket deflection through automation and self-resolution capabilities.
- Identified and implemented automation across key processes, including onboarding/offboarding, role-based access controls, system monitoring, patch management, and reporting, leading to improved efficiency and a significant reduction in manual workloads.
- Directed cross-functional teams through the SOC 2 and ISO 27001 auditing and certification process, successfully achieving these certifications for the first time in the organization's history.
- Oversee vendor, contractor and partner relationships as well as all global procurement. Responsible for all Information Technology expenses and budget forecasting.
January 2024 - Present
Information Technology Manager
Stoneridge Software
Maintain business operations and build toward the future while leading the help desk, security & compliance and system administration workstreams with continuous process improvement.
Highlights:
- Proposed technology advancements to company leadership and assisted with the development of a 5 year technology roadmap to match the scale of company growth and align with projected goals.
- Implemented fiscally responsible licensing and infrastructure changes while also optimizing our utilized technologies.
- Played a key role in performing due diligence and technical lift for the acquisition of a company as well as the divestiture of a subsidiary company.
- Lead projects large and small through sprint-based work across several teams with critical impact.
- Responsible for vendor, contractor and partner management as well as all Information Technology expenses.
July 2022 - December 2023
System Administrator
Stoneridge Software
Maintain and develop business systems and processes, while also resolving user and system issues to ensure stability and dependability.
Highlights:
- Manage day to day operations within a multitude of applications and environments between several physical locations and the cloud for an international workforce.
- Migration of local domain functions and workloads to Azure cloud offerings, while preparing the framework for a zero-trust environment by integrating Azure & Okta SSO and IDP solutions.
- Implemented Intune with conditional access policies for better remote management of company assets and data to allow for more secure WFH capabilities.
- Replaced local device imaging solution with cloud-based AutoPilot program that allows for secure configuration and remote administration.
- Responsible for all physical, virtual and cloud-based servers, networking and assets. This includes the entire lifecycle of architecture and design, as well as implementation and configuration all the way through to support, backups and maintenance.
February 2021 - July 2022
System Administrator III
Wex Health (prev. Discovery Benefits)
Strong focus on defining, creating, documenting, deploying and maintaining IT processes. Many opportunities to combine and streamline procedures utilized by both parent and child company.
Highlights:
- Involved with the integration of Discovery Benefits under the Wex family of companies as a critical technical resource.
- Maintained and extended previously developed in-house applications to provide utility across domains while adhering to different audit requirements.
- At a larger scope than before, designed and administered automation solutions, Azure & O365 administration, Okta, G Suite, VMware VM's, ticketing system, SCCM/WSUS/File servers, group policy, application packaging/deployment, and standardized OS solutions.
- SOC1/SOC2/SOX audit involvement, vendor and license management, trained and mentored new and existing staff, created process documentation.
April 2019 - February 2021
System Administrator II
Discovery Benefits
Brought in to enhance the experience with Information Technology for team members and the company.
Highlights:
- Developed various in-house applications including automation of user onboarding and termination, role based access control, service desk tools and standardized computer deployment.
- Created automation and process changes that brought about a dramatic improvement to customer interactions and contributed to attaining SLA goals. Select processes realized an 80% - 95% reduction in time required.
- Strong working experience with domain administration, SCCM administration, Exchange management, Skype for Business management, Powershell, Enterprise security, Office and Creative applications, accounting applications, Citrix management, Cisco networking, Cisco ISE, Mitel applications, HIPAA compliance, etc.
- Designed and administered automation solutions, SCCM/WSUS/File servers, group policy, application packaging/deployment, and standardized OS solutions.
- SOC1/SOC2 audit involvement, vendor and license management, trained and mentored new and existing staff, created process documentation.
August 2016 - April 2019
EUC Support
Catholic Health Initiatives
User support and team member escalation path for the Midwest region along with networking, hardware and software fixes.
Highlights:
- Developed various in house applications including service desk tools and standardized computer deployment.
- Was the on-site lead for a large team in the preparation and launch of a new hospital.
- Efficiently managed and provided technical support for over a dozen locations.
- Strong experience with Domain administration, SCCM administration, Enterprise security, Windows server management, Office and Creative applications, Meditech, EPIC, Citrix management, Cisco UCM, Cisco Networking, HIPAA compliance, etc.
October 2014 - August 2016
System Administrator
Meyer Real Estate Group
Daily support for multiple locations along with networking, hardware and software fixes. Responsible for company servers and network.
Highlights:
- Experience with a quick growth startup that had evolving needs and responsibilities.
- Had the opportunity to materialize IT procedures from design to implementation in a fresh environment.
- Experience with Domain administration, Exchange management, Office and Creative applications, CAD, Accounting applications, Cisco Networking, vendor and license management, etc.
April 2012 - August 2014